Focus Area: Process Improvement 

Statement of intent stating the reason for nominating the entry for LASSIB Society Excellence Awards:

The Business Excellence journey of Mumbai Refinery articulated through refinery vision calls for concerted effort by employees at all levels by adding value and rationalizing processes in their day to day activities.  To achieve this, one of the processes started at refinery has been to undertake process improvements through Six Sigma philosophy, implementation of which started in the year 2008.  Today, Mumbai Refinery has a unique distinction of having more than 320 certified Six Sigma practitioners who undertook 120 process improvement projects so far.

The objective of implementation of Six Sigma philosophy has been to achieve:

  • Continue value addition to Mumbai Refinery’s human resources so as to support the business objective.
  • Maximize productivity and improve work discipline and reduce waste.
  • Improve standards of work and overall capability of employees.

Mr. Buddhaded Kundu, Mr. Piyush Patil and Mr. Sachin C Dolse Receiving LASSIB Society 2013 Honorary Award for Category of Process Improvement

Six Sigma projects undertaken focus on:

  • Productivity improvement
  • Energy conservation
  • OHS performance improvement
  • Customer satisfaction enhancement

This elite Six Sigma Group is motivated by a number of means like:

  • Case study presentations by the teams
  • Nominating them to participate in experience sharing with other industries
  • Nominating them to participate in competition leading to excellence awards.

The process improvement project undertaken by the team on recovery of LPG from fuel gas has yielded huge saving for the organization to the tune Rs. 7.58 Crores per annum without having any additional investment and any major modifications in the unit. Therefore, the said project is nominated for this excellence award.



 An erstwhile Burmah Shell Company, Bharat Petroleum came into the national mainstream in January 1976 following a takeover of Refining and Marketing operations by Government of India. Today, Bharat Petroleum Corporation Ltd, is one of India’s leading oil refining and marketing company

Mumbai Refinery of BPCL, spreading over a total area of approx. 454 acres, was commissioned in 1955 by Burmah-Shell Refineries Limited, with a design capacity to process 2.2 Million Metric Tonnes per Annum (MMTPA) of crude oil.  After nationalization in 1976, Mumbai Refinery has progressively grown through low cost revamps and adoption of new technologies. Currently, the refinery has an installed capacity of 12.0 MMTPA, processing a variety of Imported and Indigenous crudes.

Mumbai Refinery is strategically located at Mumbai, the business capital of India.  It is a well head refinery connected through pipeline to ONGC for supply of Mumbai High crude. It has also direct connectivity through pipeline to Marine Oil Terminal (MOT) facilitating import of crude, import/export of products and coastal movement through tankers. A dedicated 1379 km long pipeline, viz. Mumbai-Manmad-Manglia-Bijwasan pipeline, is used for movement of more than 50% petroleum products (Motor Spirit, High Speed Diesel, Superior Kerosene) from refinery to upcountry locations, thereby reducing road and rail movement. Aviation Turbine Fuel (ATF) is supplied through dedicated pipelines to Santacruz and Sahar Airports. Refinery also has pipeline connectivity to industry marketing installations at Sewree / Wadala and major direct customers.

From the time of nationalization to date, Mumbai Refinery has made rapid progress in its business activities and has emerged as a admired organization in the petroleum sector.  Through all its growth and its development it was ably supported by its dedicated workforce.


 Description of the Process

Mumbai Refinery of Bharat Petroleum Corporation Limited (BPCL) produces a wide range of petroleum products viz., Fuel gas (like Natural gas), LPG, Petrol, Food Grade Hexane, Benzene & Toluene, kerosene, Diesel, Base Oil for Lubes, Furnace Oil & Bitumen. Among these, LPG is one of the most valuable products of the refinery.  Fuel gas produced by the refinery has much lower cost compared to LPG and hence is burnt in the refinery furnaces as fuel. In refinery, LPG is produced mainly by Catalytic Cracker Units (CCU & FCCU).

Since LPG is a valuable product as mentioned above, this process improvement project is aimed at improving the LPG yield. It was observed that both in Catalytic Cracker units, there was huge amount of LPG loss due to high amount of LPG carryover with Fuel Gas. Therefore, it was decided to look at the possibility of recovering LPG from fuel gas as much as possible so as to increase refinery profitability. The project was taken as a Six Sigma Black Belt project.

Description of the Problem

There was very high amount of LPG carryover with Fuel Gas in Catalytic Cracking Unit (24.8 %wt, 12.13 % Vol) as per data from 5th September 2008 till 22nd October 2012 and Fluid Catalytic Cracking Unit (33.17 % wt, 21.58 % Vol) as per data from 20th January 2010 till 7th September 2012 resulting in loss of LPG production. The Team was required to study the causes and reduce the carryover of LPG with Fuel Gas and to suggest the remedies to increase refinery profit.


HSB Solomon Associates LLC (Solomon) provides support in benchmarking, data analysis and performance improvement consulting services for capital-intensive energy assets in key industries like refinery, chemicals, pipelines, terminals, power generations etc. They provide most creative and effective strategies to maximize client performance. They also help client to achieve greater effectiveness, enhance reliability and improve margins by realizing the full technical and financial potential of their existing assets and new capital projects.

BPCL shared refinery data with Solomon for our benchmarking with respect to other refineries in the world and further scope for improvement.

As per Solomon Study (based on operating data of 2010), BPCL MR has LPG carryover with fuel gas ~27% vol (in terms of %wt, it is 1.5 to 2 times of %vol)

Based on feedback from Solomon, it was targeted to decrease LPG carryover with fuel gas to less than 10% wt.The benchmark figure is of 13 % wt.

 Comparison with Benchmark 

Improvement in Catalytic Cracking Unit (CCU)

 The above graphs indicate that there is a decrease in LPG carryover at CCU from 25.6% by weight to 10.75% by weight vis-à-vis benchmark value of 13% by weight 

Improvement in Fluid Catalytic Cracking Unit (FCCU)

The above graphs indicate that there is a decrease in LPG carryover at FCCU from 37.2% by weight to 17% by weight vis-à-vis benchmark value of 13% by weight.

There is also a decrease in variation of LPG carryover at FCCU from 10.722% by weight to 0.816% by weight.


 1.      Leadership Commitment and Involvement

Business Excellence has strong focus in Mumbai Refinery and is driven under the leadership of the Head of the Refinery. The refinery head is the Steering Committee Chairman for Six Sigma Initiative. The refinery Head, along with the Head of Departments, reviews the projects for its successful completion. Considering the huge success of Six Sigma which was implemented as a pilot Business Excellence initiative in 2008, this process improvements philosophy is getting institutionalized in refinery by taking this initiative as a part of the business plan. The effort receives renewed focus with inclusion of the same as a part of the MOU target signed with the Ministry of Petroleum and Natural Gas. 25 Six Sigma projects are taken as target every year.

Right from selection of projects to ensuring sustenance of the improvements, the leadership at BPCL MR plays vital role in driving Business Excellence through Six Sigma projects.

Many of the Six Sigma projects are identified based on the Opportunities For Improvement (OFI) emanating out of various benchmark studies undertaken by renowned agencies, both at national and international level. This nominated project was one of the OFIs of Solomon Benchmarking study. The leadership whole heartedly supported and encouraged the Six Sigma team.

2.      Strategy Creation and Deployment

Business Excellence initiatives are a strategic objective for Mumbai Refinery. In this regard, refinery has adopted a multiple approach by undertaking a combination of business excellence initiatives like adoption of Management Systems, Benchmarking, Business Excellence Model assessments (CII, RBNQA, FICCI), Quality Circles, 5S, Six Sigma. The focus is on process approach, customer focus, employee involvement, loss reduction, improved GRM (Gross Refinery Margin), enhanced OHS performance.

The approach is systematically deployed through institutionalizing the above initiatives which gets closely monitored and guided by the leadership of the refinery.

3.      Human Resource Management

One of the visions of Mumbai Refinery is to make refinery “Greatest place to work” by providing continuous learning opportunities thereby improving performance in a participatory environment.

The business excellence initiatives help refinery in achieving this vision. Six Sigma projects provide ample opportunities for technicians and shop floor employees since majority of the projects undertaken require their involvement and support.

For this project, technicians working in three shifts rotations in both FCCU and CCU units were involved in discussions, brain storming sessions and arriving at root causes to find out the critical parameters affecting the pain area. Eventually during implementation same workforce contributed as a part of Process governance which ensured the proper KPIs (Key Performance Indicators) are being measured and reported to sustain improvement. The success has been a big motivation to the work force and there is eagerness to bring in further improvements.

4.      Process Management

The following changes were carried out in the process after discussion with the plant managers. The recommended and actual changes as well as incremental savings are tabulated as below.


Absorber P (kg per sq cm g) 14.5 15.2 14.7 15.1
Lean oil flow (MT/D) 500 500 375.0 470
Lean Oil temp (deg C) 40 <40 42.1 45.5
Sponge oil flow (MT/D) 216 216 144.0 139
Sponge oil temp (deg C) 40 <40 35.5 37
C3+ carry over (% wt) 24.8 10.7


Absorber P 12.7 13.2 11.8 12.6
Lean oil flow 167 167 80.5 138.2
Lean Oil temp 38 <38 37.6 37.8
Sponge oil flow 177 177 89.6 147.9
Sponge oil temp 38 <38 36.5 37.3
Amine flow to LPG amine absorber 68 68 31 55.7
Lean Amine temp 38 <38 39.1 38.6
LPG absorber pressure 12.8 12.8 12.1 12.6
Wash water to 30E1A/B 100 150 100 150
C3+ carry over (% wt) 33.17 17
LPG Savings 16.6 MT/ Day
Actual cost benefit as per post results Yearly Rs 7.6 Cr

5.      Technology Management

No Technology change was involved in this project. However, the control of the process parameters was automated by appropriate changes in Advanced Process Control (APC).

APC is a multi-variable control system which helps to control multiple variables at the same time, thus maintaining product quality as well as maximization of production on continuous basis.

6.      Knowledge Management

Literature survey was done thoroughly at the beginning of the project to collect all the related information to reduce LPG loss with Fuel Gas. This matter was discussed with the end users and their section heads for better understanding of the problem.

Dissemination of results to shop floor employees regarding the process changes and the improvement in recovery of LPG reduction of number of nonconformities was done. The details were also communicated to others involved in refinery operations like process, technology, maintenance and commercial departments.

To enable and sustain this, all the process technicians were trained on the change required to bring an improvement in the process with the help of Advanced Process Control (APC).

The complete project presentation, along with all the data, was made available in refinery web portal under Six Sigma club.

Leave Comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Time limit is exhausted. Please reload CAPTCHA.

<h3>Terms of Use</h3><p>The following are terms of a legal agreement between you and LASSIB Society. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use this website.</p> <p>LASSIB Society may, without notice to you, at any time revise these Terms of Use and any other information contained in this website by updating this posting. LASSIB Society may also make improvements and/or changes in the products, services or programs described in this site at any time without notice.</p> <p><strong>Introduction</strong></p> <p>LASSIB Society is a non-profit organization built on the principles of Gandhian Engineering, and provides this website as a service to the public. All the information on this website is published in good faith.</p> <p><strong>Conditions</strong></p> <p>This website contains proprietary notices and copyright information, the terms of which must be observed and followed.</p> <p>This site and all content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without LASSIB Society’s prior written consent (unless otherwise explicitly stated), except that LASSIB Society grants you non exclusive, non-transferable, limited permission to access and display the Web pages within this site, solely on your computer and for your personal, non-commercial use of this website. This permission is conditioned on your not modifying the content displayed on this site, your keeping intact all copyright, trademark and other proprietary notices, and your acceptance of any terms, conditions and notices accompanying the content or otherwise set forth in this site. Notwithstanding the foregoing, any software and other materials that are made available for downloading, access or other use from this site with their own license terms, conditions, and notices will be governed by such terms, conditions and notices.</p> <p>Your failure to comply with the terms, conditions and notices on this site will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials in your possession or control. Except for the limited permission in the preceding paragraph, LASSIB Society does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights. You may not mirror any of the content from this site on another website or in any other media.</p> <p><strong>Disclaimers</strong></p> <p>Information on this website is not promised or guaranteed to be correct, current, up-to-date, reliable or complete, and this site may contain inaccuracies or typographical errors. LASSIB Society assumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products or other matters described in this site.</p> <p>LASSIB Society provides no assurances that any reported problems will be resolved by LASSIB Society , even if LASSIB Society elects to provide information with the goal of addressing a problem.</p> <p><strong>Confidential Information</strong></p> <p>LASSIB Society does not want to receive confidential or proprietary information from you through our website. Please note that any information or material sent to LASSIB Society will be deemed not to be confidential. By sending LASSIB Society any information or material, you grant LASSIB Society an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, and create derivative works from, and otherwise freely use, those materials or information. You also agree that LASSIB Society is free to to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law. Personally-identifiable information that you submit to LASSIB Society for the for the purpose of receiving products or services will be handled in accordance with our privacy policies. Please see the tab entitled “Privacy Policy” for information regarding LASSIB Society ’s privacy policies.</p> <p><strong>Global availability</strong></p> <p>Information of LASSIB Society published on the World Wide Web may contain references or cross references to LASSIB Society products, programs and services that are not announced or available in your country. Such references do not imply that LASSIB Society intends to announce or make available such products, programs or services in your country. Please consult your LASSIB Society contact for information regarding the products, programs and services that may be available to you.</p> <p><strong>Relationships</strong></p> <p>This website may provide links or references to non-LASSIB Society websites and resources. LASSIB Society makes no representations, warranties or other commitments whatsoever about any non-LASSIB Society websites or third-party resources that may be referenced, accessible from or linked to any LASSIB Society site. A link to non-LASSIB Society website not mean that LASSIB Society endorses the content, products or services or use of such website or its owner or authors. In addition, LASSIB Society is not a not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from an LASSIB Society site. Accordingly, you acknowledge and agree that LASSIB Society is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, services, products, or other materials on or available from those sites or resources, and does not imply a recommendation for all the content found on these websites.</p> <p>When you access a non-LASSIB Society website, one that may contain the LASSIB Society -logo,please understand that it is independent from LASSIB Society , and that LASSIB Society does not control the content and nature of that website. It is up to you to take precautions to protect yourself from viruses, worms, trojan horses and other potentially destructive programs, and to protect your information as you deem appropriate.</p> <p>Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control.</p> <p><strong>Linking to this Website</strong></p> <p>All links to this website must be approved in writing by LASSIB Society , except that LASSIB Society consent to links in which the link and the pages that are activated by the link do not (1) create frames around any page on this website or use other techniques that alter in any way the visual presentation or appearance of any content within this site; (2) misrepresent your relationship with LASSIB Society ; (3) imply LASSIB Society approve o or endorses you, your website or your service or product offerings; and (4) present false or misleading impressions about LASSIB Society or otherwise damage the goodwill associated with the LASSIB Society name and/or LASSIB Society trademarks. As a further condition to being permitted to link to this site, you agree that LASSIB Society may at any at any time, in its sole discretion, terminate permission to link to this website. In such event, you agree to immediately remove all links to this website and to cease using any LASSIB Society trademark.</p> <p><strong>Translations</strong></p> <p>Certain text in this website may be made available in languages other than English. Text may be translated solely by computer software with no human intervention or review. These translations are provided as a convenience to you, and LASSIB Society makes no representations or commitments regarding the accuracy or completeness of the translation, whether or not computer-generated or performed by a person. Please see the below Disclaimer of Warranty for additional conditions.</p> <p><strong>DISCLAIMER OF WARRANTY</strong></p> <p>USE OF THIS SITE IS STRICTLY AT YOUR SOLE RISK. ALL MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS AND SERVICES ARE PROVIDED “AS IS,” WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. LASSIB SOCIETY EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY AND OTHER WARRANTIES, GUARANTEES, OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITATION, LASSIB SOCIETY MAKES NO WARRANTY OR GUARANTEE THAT THIS WEBSITE WILL BE UNITERRUPTED, TIMELY, SECURE OR ERROR-FREE. LASSIB SOCIETY IS NOT RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS ALL LIABILITY FOR, DAMAGES OF ANY KIND ARISING OUT OF USE, REFERENCE TO, OR RELIANCE ON ANY INFORMATION CONTAINED WITHIN THE WEBSITE.</p> <p>YOU UNDERSTAND AND AGREE THAT IF YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES, YOU DO SO AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES THAT MAY RESULT, INCLUDING LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.</p> <p>SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.</p> <p><strong>LIMITATION OF LIABILITY</strong></p> <p>IN NO EVENT WILL LASSIB SOCIETY BE LIABLE TO ANY PARTY FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR ARISING FROM THIS WEBSITE OR ANY USE OF THIS WEBSITE, OR OF ANY SITE OR RESOURCE LINKED TO, REFERENCED OR ACCESSED THROUGH THIS WEBSITE, OR FOR THE USE OR DOWLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, AND SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS, LOSS OF PROGRAMS OR OTHER DATA, EVEN IF LASSIB SOCIETY IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT OR ANY OTHER LEGAL THEORIES.</p> <p>Additional or different terms, conditions and notices may apply to specific materials, information, products, software and services offered through this website. In the event of any conflict, such additional or different terms, conditions and notices will prevail over these Terms of Use. Please see the applicable agreement or notice.</p> <p class="western" lang="en-US" style="margin-bottom: 0cm;" align="CENTER"><span style="text-decoration: underline;"><b>Terms of Use for LASSIB Society Online Assessments and Examinations at </b></span><span style="color: #0563c1;"><span style="text-decoration: underline;"><a href=""><b></b></a></span></span></p> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Scope</b></p> </li> </ol> <p class="western" lang="en-US" style="margin-bottom: 0cm;">These Terms of Use are entered into between you (hereinafter referred to as the “Candidate”) and LASSIB Society. The set out the terms and conditions governing the Candidate’s use of the Assessment/Examination/Prism services (hereinafter referred to as the “Assessments” or “Assessment”) that LASSIB Society, provides to the Candidate via the Application.</p> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Acceptance and term of the Terms of Use </b></p> </li> </ol> <p class="western" lang="en-US" style="margin-bottom: 0cm;">By using the Application, or by registering and applying for the Assessment, or by taking the Assessment the Candidate consents to be bound by these Terms of Use as given below. These Terms of Use apply to any uses of the Application and the Assessment and the Results and Reports of the Assessment, by the Candidate now or in the future.</p> <ol start="3"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Registration </b></p> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate is required to register and maintain a personal account at LASSIB Society before taking up an Assessment. The Candidate is required to give complete, correct and accurate information, and to choose a strong password.</p> </li> </ol> </li> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">LASSIB Society reserves the right to refuse any Candidate’s registration and application for the Assessment, without any stated reason.</p> </li> </ol> </ol> <ol start="4"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Fees / No Right of Withdrawal</b></p> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Registration and application for the Assessment might require the payment of an exam fee. The conditions and prices published on the Registration Site at the time of registration shall apply. Prices may vary based on the Candidate’s country of residence.</p> </li> </ol> </li> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Upon the granting of the right to access the Application (pursuant to Clause 5.1) the Candidate will have no right of withdrawal and no right of refund of the exam fee.</p> </li> </ol> </ol> <ol> <ol start="3"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">In case a Candidate fails to clear an Assessment, he/she might be required to pay an additional fee to retake the examination.</p> </li> </ol> </ol> <ol start="5"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Right to Access the Application and Take the Assessment</b></p> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Under the condition of successful registration and payment validation, LASSIB Society hereby grants to the Candidate the non-exclusive and non-transferrable right to access the Application and take the Assessment subject to LASSIB Society right of refusal pursuant to Clause 5.3.</p> </li> </ol> </li> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate is entitled to take the Assessment once within the time period specified on the Registration Site or in the instructions displayed when the Candidate accesses the Application. After such period, the Candidate’s right to access and take the Assessment shall terminate. The Candidate shall, however, have the right to access the Application even after termination of his or her right to access the Assessment, subject to payment of an additional exam fee if applicable, and if applicable to retake the Assessment after payment of an additional fee.</p> </li> </ol> </ol> <ol> <ol start="3"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Notwithstanding anything in Clause 5.2 or Clause 5.1, the Candidate’s right to take the Assessment and/or (as may LASSIB Society may determine) to access the Application shall terminate if and when LASSIB Society gives notice to the Candidate that the Candidate is in breach of (i) any of the terms and conditions of these Terms of Use or (ii) LASSIB Society additional instructions (as the case may be) explained on the Application or over E-mail.</p> </li> </ol> </ol> <ol start="6"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Copyright Notice and Permitted Use</b></p> </li> </ol> <ol> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Text (in particular exam questions), images, videos, software, services, and other information contained in the Application (“Contents”) are the property of LASSIB Society and Proprietary. All such Contents are copyrights of LASSIB Society and LASSIB Society reserves all rights to the same.</p> </li> </ol> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate may only use the Contents in connection with the Candidate’s right to access the Application and/or to take the Assessment, only to the extent and as long as necessary for that purpose, and subject always to the Candidate’s full compliance with the terms and conditions of these Terms of Use and with LASSIB Society additional instructions (as the case may be) explained on the Application.</p> </li> </ol> </ol> <ol> <ol start="3"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">In NO event may the Candidate, (i) use the Contents for any other purposes than the Permitted Use, (ii) continue to use the Contents after expiry or termination (pursuant to Clause 5.2) of the right to access the Application and take the Assessment, or (iii) copy, amend, present, license, publish, upload or send the Contents or make the Contents perceptible in any way without the prior written consent of LASSIB Society. LASSIB Society reserves the right to report any of Candidate’s breach of this clause to the Candidate’s Manager / Family / Parents / University Authorities / Any other organization or individuals including news organization and file a legal case on the same with a minimum liability of Indian National Rupees One Hundred Lakhs.</p> </li> </ol> </ol> <ol start="7"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Confidentiality of Exam Questions</b></p> </li> </ol> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate acknowledges that exam questions (including corresponding images and videos) contained in the Assessment are confidential information of LASSIB Society and that the Candidate may not, without LASSIB Society prior written consent, share any such Contents with other current or prospective Candidates or anyone or make them publicly available, in any media at any time. LASSIB Society reserves the right to report any of Candidate’s breach of this clause to the Candidate’s Manager / Family / Parents / University Authorities / Any other organization or individuals including news organization and file a legal case on the same with a minimum liability of Indian National Rupees One Hundred Lakhs.</p> <ol start="8"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>No Warranty</b></p> </li> </ol> <ol> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate acknowledges and accepts that the Application, the Assessment, and all Contents are, to the fullest extent permissible under applicable law, provided “as is” without warranty of any kind, express or implied, including, without limitation, any implied warranty of fitness for a particular purpose or satisfaction of a particular requirement, uninterrupted and error free operation, accessibility by a particular browser or system of the Candidate, or absence of defects.</p> </li> </ol> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate further acknowledges and accepts that LASSIB Society do not warrant, guarantee, or make any representations regarding the use, or the results of use of the Application, the Assessment or the Contents in terms of completeness, accuracy, consistency, reliability, correctness, or otherwise.</p> </li> </ol> </ol> <ol start="9"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Limitations on Liability</b></p> </li> </ol> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Liability, irrespective of legal grounds, for consecutive damages or indirect damages, loss of profit or unrealized anticipated savings shall be excluded.</p> <p class="western" lang="en-US" style="margin-bottom: 0cm;">In no event shall LASSIB Society’s liability arising out of or related to this Agreement exceed a total amount of Indian National Rupees Five Hundred only.</p> <ol start="10"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Links</b></p> </li> </ol> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Application and/or the Assessment may contain links or references to websites or applications that are not operated by LASSIB Society. LASSIB Society is not responsible for the contents of these websites or applications and is not liable for any damage or injury resulting from the Candidate’s use thereof.</p> <ol start="11"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Responsibility of the User and Indemnities</b></p> </li> </ol> <ol> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate assumes the entire risk as to the use and result of the Application and the Assessment (including the Contents). This also includes the Candidate’s responsibility for its own internet connection, as well as for the software and equipment necessary to access the Application and take the Assessment. User name, password and further access data that LASSIB Society will provide to the Candidate upon registration (“Access Data”) are personal to the Candidate and must be treated as confidential. All uses executed via the Candidate’s Access Data shall be attributed to the Candidate and are binding for the Candidate.</p> </li> </ol> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Any complaints by the Candidate with regard to the services provided hereunder by LASSIB Society Examinations shall be directed by e-mail with a comprehensible description of the problem, including screenshots to <span style="color: #0563c1;"><span style="text-decoration: underline;"><a href=""></a></span></span>. LASSIB Society undertakes to investigate the Candidate’s complaints (if any) fairly and expeditiously. LASSIB Society reserves the right to refuse any unfounded complaints. Further, LASSIB Society reserves the right to terminate the Candidate’s right to access the Application and take the Assessment pursuant to Clause 4.2 if the Candidate places one or several willfully aggravated complaints.</p> </li> </ol> </ol> <ol> <ol start="3"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The Candidate agrees to indemnify and hold LASSIB Society, and it’s respective officers, directors, employees and agents harmless from and against any claims, actions, or demands, liabilities, damages, losses and expenses (including attorneys’ fees) arising out of, resulting from, or alleged to result from, the Candidate’s infringement of these Terms of Use or the Candidate’s infringement of any third party rights in connection with the Candidate’s use of the Application or the Assessment.</p> </li> </ol> </ol> <ol start="12"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Privacy Policy Details</b></p> </li> </ol> <ol> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">When registering and applying for the Assessment, LASSIB asks the Candidate for information such as the Candidate’s name, surname, address, email address, etc. Such information will include information that identifies the Candidate or makes the Candidate identifiable as a person (“Personal Data”).</p> </li> </ol> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">LASSIB Society shall process the Candidate’s Personal Data as per the Privacy Policy.</p> </li> </ol> </ol> <ol> <ol start="3"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;" align="JUSTIFY">LASSIB Society may use Candidate scores, data and test responses, in any form, including but not limited to informational, research, statistical or training purposes.</p> </li> </ol> </ol> <ol> <ol start="4"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">LASSIB Society will keep the Candidate informed of relevant developments relating their respective offers. If the Candidate does not wish to receive advertising, he or she may notify LASSIB Society.</p> </li> </ol> </ol> <ol start="13"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Choice of Law and Jurisdiction</b></p> </li> </ol> <ol> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">These Terms of Use are governed exclusively by the laws of Hyderabad, India 500007.</p> </li> </ol> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">All disputes arising out of or in connection with these Terms of Use, including disputes on conclusion, binding effect, amendment and termination, shall be resolved exclusively by the competent Courts of Hyderabad, India. LASSIB Society shall have the option of taking legal action against the Candidate at the Candidate’s domicile.</p> </li> </ol> </ol> <ol start="14"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;"><b>Other provisions</b></p> </li> </ol> <ol> <ol> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">LASSIB Society expressly reserves the right to amend these Terms of Use at any time. The Candidate agrees to be bound by the amended version of the Terms of Use.</p> </li> </ol> </ol> <ol> <ol start="2"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">No variation to these Terms of Use (including this Clause) shall be effective unless in writing.</p> </li> </ol> </ol> <ol> <ol start="3"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">Failure or delay of LASSIB Society in exercising any right, power or option hereunder shall not constitute a waiver of the terms and conditions of these Terms of Use.</p> </li> </ol> </ol> <ol> <ol start="4"> <li> <p class="western" lang="en-US" style="margin-bottom: 0cm;">The invalidity or unenforceability of any particular provision of these Terms of Use shall not affect the other provisions hereof, and these Terms of Use shall be construed in all respects as if such invalid or unenforceable provisions has been omitted.</p> </li> </ol> </ol> <div class="sharedaddy sd-sharing-enabled"><div class="robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing"><h3 class="sd-title">Share this:</h3><div class="sd-content"><ul><li class="share-facebook"><a rel="nofollow" data-shared="sharing-facebook-3920" class="share-facebook sd-button share-icon" href="" target="_blank" title="Click to share on Facebook"><span>Facebook</span></a></li><li class="share-linkedin"><a rel="nofollow" data-shared="sharing-linkedin-3920" class="share-linkedin sd-button share-icon" href="" target="_blank" title="Click to share on LinkedIn"><span>LinkedIn</span></a></li><li class="share-twitter"><a rel="nofollow" data-shared="sharing-twitter-3920" class="share-twitter sd-button share-icon" href="" target="_blank" title="Click to share on Twitter"><span>Twitter</span></a></li><li class="share-google-plus-1"><a rel="nofollow" data-shared="sharing-google-3920" class="share-google-plus-1 sd-button share-icon" href="" target="_blank" title="Click to share on Google+"><span>Google</span></a></li><li class="share-tumblr"><a rel="nofollow" data-shared="" class="share-tumblr sd-button share-icon" href="" target="_blank" title="Click to share on Tumblr"><span>Tumblr</span></a></li><li class="share-email"><a rel="nofollow" data-shared="" class="share-email sd-button share-icon" href="" target="_blank" title="Click to email this to a friend"><span>Email</span></a></li><li class="share-pinterest"><a rel="nofollow" data-shared="sharing-pinterest-3920" class="share-pinterest sd-button share-icon" href="" target="_blank" title="Click to share on Pinterest"><span>Pinterest</span></a></li><li class="share-end"></li></ul></div></div></div>

clear formSubmit